Contact Us
We'd love to hear from you. Get in touch with our team.
Partnership Opportunities
Interested in partnering with uAppl.ai or integration opportunities.
partnerships@uappl.aiResponse Time
We typically respond to all inquiries within 24 hours during business days.
Support Center
Get the help you need to make the most of uAppl.ai
Getting Started
Creating Your Account
Learn how to sign up and set up your student profile for personalized guidance.
First Steps with Your AI Counselor
Discover how to interact with your virtual counselor and get the most relevant advice.
Understanding Your Dashboard
Navigate your personalized dashboard and track your college application progress.
College Search & Applications
Using Smart College Search
Master our AI-powered search to find colleges that match your preferences and goals.
Building Your College Shortlist
Create a balanced list with reach, target, and safety schools for optimal results.
Managing Application Deadlines
Stay on top of all your application deadlines with our intelligent tracking system.
Account & Technical
Account Settings & Privacy
Manage your account settings, privacy preferences, and data controls.
Troubleshooting Common Issues
Solutions to common technical problems and platform navigation issues.
Browser Compatibility
Ensure optimal performance across different browsers and devices.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you succeed.
Contact SupportHelp Center
Frequently asked questions and helpful resources
General Questions
What is uAppl.ai?
uAppl.ai is an AI-powered college counseling platform that provides personalized guidance throughout your entire college application journey, from research to acceptance.
Is uAppl.ai really free?
Yes! We offer a comprehensive free tier that includes access to our AI counselor, college search, and basic planning tools. Premium features are available for advanced needs.
How accurate is the AI counselor?
Our AI is trained on extensive educational data and best practices from college counseling experts. While it provides excellent guidance, we always recommend consulting with human counselors for complex situations.
College Search & Planning
How does the college matching work?
Our AI analyzes your academic profile, interests, preferences, and goals to recommend colleges that are good fits, categorized into reach, target, and safety schools.
Can I trust the application deadlines?
We continuously update our database with the latest deadline information from colleges. However, we always recommend verifying deadlines directly with the institutions.
How many colleges should I apply to?
Most students apply to 8-12 colleges with a balanced mix of reach, target, and safety schools. Our AI will help you determine the right number based on your profile.
Privacy & Security
Is my data secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal information and never share your data without your consent.
Can I delete my account?
Yes, you can request account deletion at any time. Contact our support team, and we'll permanently remove your data within 30 days.
Do colleges see my information?
No, colleges do not have access to your uAppl.ai profile or data unless you explicitly choose to share specific information with them.
Join Our Team
Help us revolutionize college counseling with AI-powered solutions
Building the Future of Education
At uAppl.ai, we're passionate about democratizing access to high-quality college counseling. We're a growing team of educators, technologists, and innovators working to make college guidance accessible to every student, regardless of their background or resources.
Our Values
Student-First
Every decision we make prioritizes student success and accessibility.
Innovation
We embrace cutting-edge technology to solve educational challenges.
Collaboration
We believe diverse perspectives create better solutions.
Integrity
We operate with transparency and ethical responsibility.
Why Work With Us
Ready to Make a Difference?
We're always looking for talented individuals who share our passion for education and innovation. Even if we don't have open positions that match your skills right now, we'd love to hear from you.
Email us at careers@uappl.ai with your resume and a note about why you're interested in joining our mission.
Privacy Policy
Last updated: December 2024
Privacy at a Glance
Data Protection
We use industry-standard encryption and security measures to protect your information.
No Sharing
We never sell or share your personal information with third parties without your consent.
Transparency
You have full control over your data and can view, edit, or delete it at any time.
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us:
- Account information (name, email address, password)
- Academic profile data (GPA, test scores, courses, extracurriculars)
- College preferences and application information
- Communications with our AI counselor and support team
- Usage data and analytics to improve our services
How We Use Your Information
We use the information we collect to:
- Provide personalized college counseling and recommendations
- Track your application progress and send deadline reminders
- Improve our AI algorithms and service quality
- Communicate with you about your account and our services
- Ensure platform security and prevent fraud
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- End-to-end encryption for sensitive data
- Regular security audits and updates
- Access controls and authentication protocols
- Secure data storage with trusted cloud providers
Your Rights
You have the right to:
- Access and review your personal information
- Correct or update your data
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@uappl.ai
Subject: Privacy Policy Inquiry
Terms of Service
Last updated: December 2024
Welcome to uAppl.ai. These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by uAppl.ai ("us", "we", or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Acceptance of Terms
By creating an account or using uAppl.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are under 18 years old, you must have your parent or guardian's permission to use our Service.
Description of Service
uAppl.ai provides AI-powered college counseling services, including but not limited to:
- Personalized college recommendations and matching
- Application tracking and deadline management
- AI counselor chat and guidance
- College research and comparison tools
- Academic planning and goal setting
User Accounts and Responsibilities
To use certain features of our Service, you may need to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password and account
- Notify us immediately of any unauthorized use
- Use the Service only for lawful purposes
- Not share your account with others
Acceptable Use
You agree not to use the Service to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious content
- Attempt to gain unauthorized access to our systems
- Use automated systems to access the Service
- Interfere with other users' experience
Intellectual Property
The Service and its original content, features, and functionality are owned by uAppl.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Disclaimers and Limitations
uAppl.ai provides educational guidance and information. While we strive for accuracy, we cannot guarantee admission to any institution. Our AI counselor is designed to supplement, not replace, professional college counseling advice.
College admission decisions depend on many factors beyond our recommendations. Always verify information directly with institutions and consider consulting with human counselors for important decisions.
Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through our Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.
Contact Information
If you have any questions about these Terms, please contact us at:
Email: legal@uappl.ai
Subject: Terms of Service Inquiry